Uncomfortable Journey: Air India Passenger Expresses Disappointment with Broken Seats and Nonfunctional Entertainment System

Air India

Photo by Praveen Thirumurugan on Unsplash


A woman who recently traveled from Delhi to Toronto with her husband and two children on an Air India flight took to social media to express her disappointment with the uncomfortable journey. She highlighted various issues, including non-operational in-flight entertainment systems and broken seats.

In her post, she described the unfortunate experience of having to sit in broken seats and the absence of an entertainment system. She mentioned that she even forgot to take a picture of the broken seat handle, which posed a potential danger to her toddler due to the exposed wires.

The passenger claimed that despite complaining to the airline staff about the disappointing services, there was no satisfactory response. She expressed her frustration with the lack of action taken by the crew and staff, even after multiple complaints. According to her, the airline attempted to reboot the system, but it still did not resolve the issues.

With two young children in tow, the passenger and her family were left feeling helpless and had to manage everything on their own. This lack of assistance added to the overall discomfort of the journey.

Traveling with broken seats and without an operational entertainment system can significantly impact the overall experience of passengers. Airline companies have a responsibility to ensure the comfort and safety of their passengers throughout the duration of the flight.

Passengers rely on in-flight entertainment systems to provide a source of entertainment and distraction during long flights, especially when traveling with children. The absence of such systems can lead to boredom and restlessness, making the journey even more uncomfortable.

Similarly, broken seats pose a potential risk to passengers. Exposed wires and faulty mechanisms can cause injuries and discomfort, particularly for young children who may not be aware of the potential hazards.

It is essential for airlines to promptly address and resolve issues related to broken seats and nonfunctional entertainment systems. Passengers should feel confident that their concerns are being taken seriously and that appropriate actions are being taken to rectify the situation.

In situations where passengers encounter such problems, it is recommended to report the issues to the airline staff as soon as possible. Documenting the problems with photographs or videos can also serve as evidence of the conditions experienced during the flight.

Furthermore, passengers can reach out to the airline’s customer service department after the flight to express their concerns and seek compensation for the inconvenience caused. It is important for airlines to acknowledge and address these issues in order to maintain customer satisfaction and loyalty.

Overall, the experience of the woman and her family on the Air India flight highlights the importance of ensuring functional in-flight entertainment systems and comfortable seating for passengers. Airlines should prioritize the well-being and satisfaction of their customers to provide a positive travel experience.

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