IndiGo Passenger Complains About Worm in Her Sandwich, Airline Investigating the Matter

IndiGo Passenger Complains About Worm in Her Sandwich

An IndiGo passenger recently took to social media to express her dissatisfaction with the airline after discovering a worm in the sandwich served to her during a flight. The incident has sparked concern and raised questions about the quality control measures in place by the airline.

The Passenger’s Experience

The passenger, Khushboo Gupta, was traveling on flight 6E 6107 from Delhi to Mumbai on Friday when she made the shocking discovery. She captured a video of the worm crawling in her sandwich and shared it on Instagram, bringing the issue to the attention of the airline and the wider public.

The Airline’s Response

IndiGo, upon being notified of the incident, promptly responded to the passenger’s complaint. The airline acknowledged the matter and assured that it is being thoroughly examined. They expressed their concern and stated that they take such reports seriously, emphasizing their commitment to passenger safety and satisfaction.

Quality Control Measures

Food safety regulator FSSAI has issued a show cause notice to the country’s largest airline, IndiGo, for serving unsafe food to a passenger, days after a worm was found in a sandwich served onboard a flight. On Wednesday, the airline said it had received the show cause notice and would respond as per protocol.

The incident happened onboard flight 6E 6107 from Delhi to Mumbai on December 29. The airline apologized after the passenger shared a video on social media. IndiGo Passenger Finds Worm in Sandwich Served Onboard Delhi-Mumbai Flight.

This incident has raised questions about the quality control measures in place by IndiGo. Passengers expect their meals to be prepared and served under strict hygiene standards, ensuring that they are safe and free from any contaminants. Airlines have a responsibility to ensure the quality and safety of the food provided to their passengers.

It is important for airlines to work closely with their catering partners to implement robust quality control checks at every stage of the food preparation process. This includes the sourcing of ingredients, storage, handling, and final delivery to passengers. Regular inspections and audits should be conducted to maintain high standards and prevent incidents like this from occurring.

Passenger Feedback and Transparency

Passenger feedback is crucial for airlines to identify areas of improvement and address any concerns. It is essential for airlines to have a dedicated system in place to receive and respond to passenger complaints promptly. This allows them to take appropriate action and prevent similar incidents from happening in the future.

Furthermore, transparency is key in such situations. Airlines should be open and transparent about their investigation process and the actions taken to rectify the issue. Clear communication with passengers regarding the steps being taken to prevent a recurrence can help restore trust and confidence in the airline.


The incident involving a worm in a sandwich served to an IndiGo passenger highlights the importance of maintaining high standards of quality control in the airline industry. Airlines must prioritize the safety and satisfaction of their passengers by ensuring that the food served onboard meets stringent hygiene standards.

IndiGo’s response to the complaint is commendable, as they have acknowledged the issue and are conducting a thorough examination. It is crucial for the airline to take appropriate measures to prevent similar incidents in the future and to communicate these actions transparently to regain the trust of their passengers.

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