Viral Videos Show Passengers Complaining About Stale Food On Vande Bharat Express

Stale Food on Vande Bharat Express

Viral videos have recently surfaced on social media, showing passengers on the Vande Bharat Express refusing to eat what they claim is stale food. The videos, shared by Akash Keshari, a commuter on the train, have sparked disappointment and requests for refunds.

In the videos, passengers can be seen requesting the train staff to take back their food trays, revealing food that appears to be packaged in tin foil. Keshari took to social media to express his disappointment and tagged Indian Railways, Vande Bharat Express, and Railway Minister Ashwini Vaishnaw in his post.

The post quickly gained attention from Railways Seva, a customer service platform for Indian Railways, who registered the complaint on Rail Madad. They assured Keshari that the complaint was officially registered and provided him with a complaint number.

In response to the viral videos, IRCTC (Indian Railway Catering and Tourism Corporation) stated that a ₹25,000 fine had been imposed on the licensee responsible for providing the meals on the Vande Bharat Express. The fine was imposed due to the poor quality of the meals.

Passenger Complaints and Allegations

The viral videos have sparked a wave of complaints from other passengers who have also experienced issues with the food on the Vande Bharat Express. Many passengers have alleged that the food served on the train is often stale and of subpar quality.

Passengers have expressed their frustration at paying premium prices for tickets on the Vande Bharat Express, only to be served unsatisfactory meals. Some have even gone as far as requesting refunds for the meals they refused to eat.

Railways Seva and IRCTC’s Response

Railways Seva, the customer service platform for Indian Railways, has been proactive in addressing the complaints raised by passengers. They have registered the complaints on Rail Madad, their official complaint registration system, and have provided complaint numbers to the affected passengers.

IRCTC, the catering arm of Indian Railways, has taken action against the licensee responsible for the meals on the Vande Bharat Express. They have imposed a ₹25,000 fine, signaling their commitment to ensuring quality meals for passengers.

Improving Food Quality on the Vande Bharat Express

The recent incidents regarding the food on the Vande Bharat Express highlight the need for improved quality control measures. Passengers should be able to expect fresh and tasty meals when traveling on premium trains like the Vande Bharat Express.

Indian Railways and IRCTC should work together to ensure that the meals provided on the Vande Bharat Express meet the expectations of passengers. Regular inspections, feedback mechanisms, and strict quality standards should be implemented to prevent instances of stale or poor-quality food.

Passenger feedback should also be actively sought and taken into consideration. This will allow for continuous improvement and ensure that the food served on the Vande Bharat Express is of the highest quality.

Conclusion

The viral videos showing passengers refusing allegedly stale food on the Vande Bharat Express have brought attention to the issue of food quality on Indian trains. The response from Railways Seva and IRCTC demonstrates a commitment to addressing passenger complaints and taking action against those responsible for providing subpar meals.

It is crucial for Indian Railways and IRCTC to prioritize the quality of meals served on premium trains like the Vande Bharat Express. By implementing stricter quality control measures and actively seeking passenger feedback, they can ensure that passengers have a satisfactory dining experience during their journey.